How to return or exchange a piece that is not right, and when you get your money back.
If something does not fit or is not what you expected, you can return or exchange it within 7 days of delivery. We would rather you had the right size than kept something you will not wear.
To be accepted, a returned piece must be:
We cannot accept returns that show signs of wear, alteration or damage caused after delivery.
For hygiene reasons we cannot accept returns of innerwear, lingerie, swimwear or pierced jewellery once the hygiene seal is broken. Pieces marked as final sale at the time of purchase, and made-to-order or altered items, are also non-returnable. This does not affect your rights if an item arrives damaged or is not what you ordered.
Email care@vynnkart.com with your order number and what you would like to do, or use the contact form. We will confirm the return address and arrange a pickup where that service is available at your PIN code.
Please do not send anything back before we have confirmed the return — unannounced parcels can go unrecorded.
The quickest way to change size or colour is an exchange. Tell us the size you want when you raise the return; if it is in stock we reserve it for you and dispatch the replacement once your return is collected.
Once your return reaches us we inspect it within 2 working days. Approved refunds are issued to the original payment method within 7–10 working days. Cash-on-delivery orders are refunded by bank transfer to details you provide.
Shipping was free on your order, so nothing is deducted for the outbound leg. Where a discount code was applied, the refund reflects the amount actually paid.
If a piece arrives damaged, faulty or is simply not what you ordered, contact us within 48 hours of delivery with photographs. We arrange collection at our cost and send a replacement or a full refund, whichever you prefer.
An unboxing video helps considerably in these cases but is not mandatory.
You can cancel any order before it is dispatched at no cost by emailing us with your order number. Once a parcel is with the courier the return process above applies instead.
care@vynnkart.com · 7739354471